Kiosks

Panera Bread has launched a new program, called Panera 2.0, which aims to enhance customer experience through the implementation of new technology, including a self-service digital kiosk called Rapid Pick-up.

The overall development process, from concept to pilot, may only take 10-14 weeks, but some of the decisions made at the beginning of the process are the most crucial.

In part I, I shared that the deployment process is all about effective planning and thinking through the details beforehand. Here are practical considerations for connectivity, power, shipping/receiving, field services support, help desk and material removal during a kiosk deployment.