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Latest in Shopping Tech

Discover stories about smart shops and innovative online stores revolutionizing the shopping industry. We cover stories that utilize technology, blending online convenience with in-store tangibility for a seamless hopping experience.

Metaverse or Metahype?

Metaverse or Meta-hype? The Reality Future Lab Project X(R) team weighs in.

April 6, 2023

It seems everyone these days is imagining exploring a realm where shopping meets science fiction - the "metaverse". A world where commerce is not limited…

It seems everyone these days is imagining exploring a realm where shopping meets science fiction - the "metaverse". A world where commerce is not limited to the physical but expands into a futuristic digital universe and back again. The reality is experiences like these are nothing new. Digital explorers and pioneers have been embarking on journeys that explore the possibilities of this concept, which bends the minds of mere mortals, for decades.   We recently discussed this topic with the brilliant minds of the Future Lab XR team within Reality Interactive, who are pushing the boundaries of technology through their Project…

“Consumers seek frictionless experiences in a world of disruptions”.

“Consumers seek frictionless experiences in a world of disruptions”

February 27, 2023

PwC recently published the findings of their latest Global Consumer Insights Pulse Survey, which was conducted in December 2022 among 9,180 consumers across 25 territories. …

PwC recently published the findings of their latest Global Consumer Insights Pulse Survey, which was conducted in December 2022 among 9,180 consumers across 25 territories.  The overarching message? While consumers are still concerned about inflation, they’re keen to return to their pre-pandemic lifestyle, and they have rising expectations on how and where they should be able to shop.  Below we summarize some key findings from the survey:  How behavior will change over the next 6 month:  96% of consumers intend to adopt some type of cost saving behavior over the next 6 months:  43% of consumers said they plan to…

3 challenges facing retailers today

3 Challenges Facing Retailers Today, and the Strategies Helping to Overcome Them

January 26, 2023

Retailers have always faced continuous challenges of increasing sales, maintaining brand loyalty, and delivering an exceptional customer experience. Today specific challenges outside of their control…

Retailers have always faced continuous challenges of increasing sales, maintaining brand loyalty, and delivering an exceptional customer experience. Today specific challenges outside of their control have forced retailers to get more creative and explore new options to win at the retail game.  Here, we explore just three of those challenges, and some of the strategies that retailers are utilizing to face them.  Staffing shortages = more self service technology in-store.  Whether it’s hiring or retention, the volume has been turned up on the staffing challenges retailers face, especially for temporary seasonal holiday workers. Warehouse jobs are posing competition to retailers…

5 perspectives to inspire you for 2023

5 perspectives to inspire you for 2023!

December 29, 2022

With 2023 around the corner, we take a moment to get inspired by leaders who are daring to innovate, creating great experiences, and leading the…

With 2023 around the corner, we take a moment to get inspired by leaders who are daring to innovate, creating great experiences, and leading the way.  On Planning Backwards: “By thinking five to 10 years out and then “playing the movie backward,” you free yourself from the constraints of what is possible now. You can envision year 10 and then figure out what has to happen in year nine, year eight, and so on for the vision to become reality.” Stéphane Bancel, CEO, Moderna On earning your customer’s trust: “Our brands—Nike, Converse, Jordan Brand and Hurley—are loved by customers all…

The Future of Retail in 2023

The Future of Retail – What to Watch for in 2023

November 30, 2022

With the end of year fast approaching, we take a look at what industry experts are projecting for retail trends next year.  Let’s get Phygital:…

With the end of year fast approaching, we take a look at what industry experts are projecting for retail trends next year.  Let’s get Phygital: Get used to hearing this catch phrase - coined to capture the idea of seamlessly integrating a physical and digital customer journey. If you are familiar with Reality, you have heard us mention the much more appropriate Customer Driven Retail. With customer loyalty up for grabs (a third of customers reporting to be willing to leave a brand after just one bad experience), retailers are working on meeting customers where they are, and giving them…

3 ways technology will play a part in helping engage consumers this holiday season

3 ways technology will play a part in helping engage consumers this holiday season

October 28, 2022

If the research is right, retailers should anticipate this holiday season to start earlier and be bigger than the last. In fact, Deloitte’s annual holiday…

If the research is right, retailers should anticipate this holiday season to start earlier and be bigger than the last. In fact, Deloitte’s annual holiday retail forecast predicts holiday sales will increase by 4-6% this year - with 70% of consumers starting shopping before Thanksgiving.  As a critical time for retailers, many brands are exploring new models and technologies to both reach new customers, and harness a whole new level of engagement with existing ones. From Virtual Parties and introducing digital assets into their retail mix, to metaverse type AR Experiences and events, we explore what brands are considering this…

Have you merged your ecommerce, brand, and retail marketing teams yet?

Brick and Mortar is Dead

August 30, 2022

Ok, now that I have provided a much-needed jolt to get your attention I will clarify what I mean with this dangerously bold, trope of…

Ok, now that I have provided a much-needed jolt to get your attention I will clarify what I mean with this dangerously bold, trope of a statement. Physical retail is far from dead. If approached effectively with powerful digital solutions, physical retail can be massively impactful for brands who rethink the way they do things, and how they engage with customers. But the term ‘Brick and Mortar’ is more outdated than an 8-track. Bricks and mortar are used to build walls, but customers want their purchase journey to be one seamless experience, whether that be physical, digital or both. We…

BMW Visualizer Tools

Visualizer tools give BMW dealerships a 78% increase in conversion

June 23, 2022

Design that drives desire: Visualizer tools give BMW customers and dealerships the power to accessorize any BMW, anywhere. The challenge To increase sales and conversions by…

Design that drives desire: Visualizer tools give BMW customers and dealerships the power to accessorize any BMW, anywhere. The challenge To increase sales and conversions by letting clients customize their own vehicles with virtual accessories. In order to craft an international solution, the team had to overcome the challenge of a highly complex data set, imagery, and models in multiple languages, as well as country-specific codes and options. Finally, three-dimensional models had to be created and put through an extensive QA process due to the complexity of options and interdependencies. The solution We began with the best tech in the industry…

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Understanding Digital Signage: What is it? How Does it Work? What are the Benefits? 

In the dynamic realm of contemporary business strategies, one tool stands out for its transformative impact on communication: digital signage. This innovative solution has swiftly gained prominence, reshaping how businesses connect with their audiences across industries. Digital signage, a network of electronic displays showcasing multimedia content, offers a dynamic platform to engage customers, elevate brand visibility, and streamline communication.  Understanding Digital Signage  Digital signage refers to a network of electronic displays that showcase multimedia content such as images, videos, streaming media, and interactive information. These displays can be found in diverse settings like retail stores, corporate offices, educational institutions, restaurants, transportation hubs, and many more. Unlike traditional static signs, digital signage leverages digital screens that can be remotely controlled, updated,

Digital Signage, Not Just for Fast Food: Statistics You Should Know

Digital signage has revolutionized business communication by offering a dynamic and engaging platform to deliver information and messages to consumers. While quick-service restaurants were early to adopt digital signage, the benefits of this solution extend well beyond the realm of fast food. In this article, we will explore the diverse applications of digital signage and provide compelling statistics from reputable sources, shedding light on its potential impact across a variety of industries.   Diversifying the Digital Signage Landscape 1. Retail Stores: Retailers are using digital signage to transform the in-store shopping experience. Dynamic displays showcasing product information, promotions, and customer reviews can significantly influence purchasing decisions. Studies find that digital signage increases brand awareness by a staggering 47.7%. 2. Healthcare

How Samsung Transformed Customer Experiences with Digital Product Customizers

In today’s fast-paced world, where technology is constantly evolving and customers crave personalization, businesses are always on the lookout for innovative ways to enhance the customer experience and increase sales. One solution that’s been showing significant results is digital product customizers. These tools offer a unique and personalized shopping experience, allowing customers to tailor products to their specific preferences. In this article, we’ll explore how digital product customizers can boost sales and leave customers with a lasting impression, and dive into the success story of Samsung Bespoke Appliances.    The Rise of Digital Product Customizers  Digital product customizers are transforming the way consumers interact with brands. They offer a highly interactive and personalized shopping experience, enabling customers to tailor products

Revolutionizing Retail: The Store of the Future

The retail landscape is undergoing a profound transformation, driven by the digital age and changing consumer preferences. For retailers looking to stay ahead of the curve and embrace digital transformation, the store of the future represents an exciting frontier. This innovative retail concept combines a small retail footprint, a vast warehouse, and rapid fulfillment capabilities to create a shopping experience that is efficient, personalized, and future-proof.   Small Retail Footprint: Maximizing Efficiency and Experience One of the key pillars of the store of the future is a small retail footprint. Traditional brick-and-mortar stores have often been characterized by their sprawling layouts, but the store of the future takes a different approach. It emphasizes a compact physical presence, leveraging technology and

Nashville’s Treasures Digitally Transformed

In the heart of Nashville’s vibrant cultural landscape, the digital age has ushered in transformative changes within some of the city’s most iconic landmarks. From the grand Nashville Parthenon to the historic Ryman Auditorium, the esteemed Country Music Hall of Fame, and the legendary Grand Ole Opry, these revered institutions have embraced digital integrations that transcend mere modernization. Through innovative technological solutions, these Nashville treasures have addressed a multitude of challenges, ranging from enhancing visitor experiences and accessibility to overcoming the limitations of physical constraints. Join us on a journey through the harmonious marriage of tradition and innovation as we explore the remarkable digital transformations that have revitalized these cultural pillars, while solving the pressing issues that come with preserving

The Evolution of Digital Retail Technology and Predictions for the Future

The retail landscape has undergone a profound transformation in recent decades, largely driven by advancements in digital technology. From the early days of online shopping to the rise of mobile commerce and the integration of artificial intelligence, digital retail technology has reshaped the way consumers shop and businesses operate. In this article, we will explore the evolution of digital retail technology and make predictions about what the future holds for this dynamic industry.   The Rise of Digital Retail:   The roots of digital retail technology can be traced back to the 1990s when the World Wide Web began to gain popularity. The first online purchases were made possible by basic e-commerce websites, offering a limited selection of products. Amazon,

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