Banking

Consumers’ increasing reliance on online banking has some doubting the utility of bank storefronts--why have a brick-and-mortar branch when banking services are accessible via app? The reality is, however, that branches are still essential in a bank’s operations.  Millions of people are visiting bank branches every...

This article was written by Steve Cocheo, Executive Editor at The Financial Brand and published here. Digital transformation may be all the rage in the retail banking world. But businesses say live bankers are still a key part of the service. In their attempts to compete...