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Kiosk Downtime Disaster? Strategies for Maximum Uptime and Customer Satisfaction in Kiosks and Digital Displays
March 7, 2024
In the world of digital retail transformation, touchscreen kiosks, and digital signage have become game-changers, offering self-service convenience, reduced wait times, and the potential to boost sales. However, a malfunctioning kiosk or digital display can quickly turn a positive customer experience into a frustrating one. Recent studies show that 61% of customers who encounter a kiosk outage express dissatisfaction with the brand, and 37% are less likely to return to that store. This potential for downtime disaster highlights the critical importance of maximizing uptime for your in-store technology. Here are some key strategies to keep your touchscreen kiosks, digital signage,