Fitting rooms can be one of the most dreaded parts of a shopping trip for the customer. For the retailer it is one of the most important. So how can brands enhance the experience for shoppers? One solution we see popping up is digital mirrors.
According to “Why We Buy” by Paco Underhill, shoppers are twice as likely to buy if they use a dressing room. Dressing room enhancements should be a top priority for retail stores as they make enhancements coming out of the recession. Digital mirrors are just one of the ways retailers can do this. Digital mirrors create an interactive experience for customers. Luxury brands are already testing digital mirrors in their stores.
The MemoMi Memory Mirror is a digital mirror currently being tested in Neiman Marcus department stores. MemoMi allows customers to instantly change the color or the pattern of the outfit they have tried on. They can also try on additional items to complete their outfit virtually using the mirror. The mirror takes 360-degree video, allowing customers to see themselves from every angle. Customers who are shopping alone but would like a second opinion from a friend are able to share a full body still via email or social media. The mirror is controlled by the user either through gestures or through a mobile app.
Neiman Marcus employees have access to the sales associate interface which lets them send recommendations directly to customers from the mirror. Neiman Marcus is the first retailer to use this product, but MemoMi is working with other large retail brands.
Last month Nordstrom added connected mirrors to their Seattle and San Jose locations. The mirrors are located in the fitting rooms and appear to be regular mirrors. However, customers can use the bar code scanner to can the tags of the clothing they bring into the dressing room. The mirror then displays item reviews, and shows what other colors and sizes of the item are in stock. It also shows additional related product recommendations, such as complimentary accessories or shoes.
The customer can use the mirror to request the suggested items be delivered to the dressing room by an associate. The sales associates are alerted via tablets. They can respond to the customers to let them know they are on their way. This message appears right on the mirror.
We’ve already reported on Rebecca Minkoff’s Magic Mirrors in her interactive store, but they are worth another mention. The touch screens allow customers to change their lighting settings, select different colors or sizes, and to add the items into their online shopping basket.
The digital mirrors in these stores aren’t just a cool technology add-on. They all serve a purpose or solve a retail problem. In Neiman Marcus, the sharing feature helps customers who need advice from a friend before they are comfortable making a purchase. In Nordstrom they are used as a communications tool so that sales associates don’t have to stick by the dressing room, but remain accessible to the customer. In Rebecca Minkoff, the lighting settings helps customers who need to know how the outfit will look in real life. The digital mirror in each store offers it’s own unique experience tailored to the brand.
Photo Credit: Retail Customer Experience